1. Check-in / Check-out

Check-out time is until 10:00 a.m. Check-in is between 6:00 p.m. and 10:00 p.m. If you arrive later than 8:00 p.m., please tell us in advance.

  1. Prices

Our prices include VAT but visitor’s tax is not included

  1. Booking conditions

If you decide to pay the bill, your reservation will be made once the money has arrived at our iglusaq bank account. You’ll receive a confirmation per e-mail.

  1. Cancellation

If you need to cancel your stay with us for whatever reason, you will have to do so at least seven full days before your scheduled arrival (i.e.5:00 p.m.), in order to get a 50% refund. If you cancel within less than seven days, you won’t get any refund for the nights you intended to stay. Also, if you decide to leave earlier than the scheduled date of your departure you won’t get any refund.

  1. Behavior and Company rules

The guest guarantees that he or she respects all other inhabitants of the house as well as the company rules. Iglusaq is a completely non-smoking area. In the case of non-compliance, you’ll have to pay the entire costs for cleaning the room and its equipment (at least CHF 200.-)

  1. Warranty

At the beginning of your stay, you’ll have to make a warranty deposit. This deposit won’t be necessary if you have already indicated the details of your credit card. (credit card no., expiration date and name of the card holder)

  1. Damage

You as a guest have to make sure you leave the accommodation in exactly the state you have found it at your arrival. You agree to be responsible for your own acts and defaults and for those of any of your visitors or any person you invite into our chalet. Similarly, you accept to defray the cost for the replacement of any damaged item. Once the damage is acknowledged, you’ll obtain 48 hours for responding. The corresponding amount will then be deducted from your credit card or drawn from the deposit that has been paid at the arrival. Iglusaq reserves it’s rights to use all legal means in that case.

  1. Applicable law and place of jurisdiction

The swiss right is applicable and the place of jurisdiction is Sion, in the Canton Valais.